SME without an internal IT team
You have no in-house IT manager and your staff are left without recourse when a problem arises with M365 or your Microsoft tools. We become your go-to IT support — available and responsive.
✓ 4h SLA guaranteed✓ L1-L2-L3 support
This service is right for you if...
Mid-market company with an overloaded IT team
Your IT team manages projects, emergencies and day-to-day operations simultaneously. User support is taking too much time and delaying strategic initiatives. We take over L1/L2 to free your team for higher-value work.
Multi-site or remote-working organisation
Your employees are spread across multiple sites or work remotely. A Microsoft incident can impact the productivity of an entire team. Our remote support guarantees fast response regardless of location.
What is included in our Microsoft support
Online ticketing
Ticket submission via our portal or by email, 24/7. Each ticket is handled according to its priority level, tracked and closed with a resolution summary. You keep full visibility over all your incidents.
Phone hotline
A direct line for urgent matters. You speak to a Microsoft technician who knows your environment — not a receptionist reading from a script. Available during business hours, with extended coverage options depending on your contract.
M365 user support
Incidents on Teams, Outlook, SharePoint, OneDrive, Word, Excel — fast and educational resolution. We support users with patience and expertise to get them back to work as quickly as possible.
Azure administration support
Incidents on your Azure resources: virtual machines, networks, access, backup, performance. Your cloud infrastructure is monitored and incidents are addressed before they impact your business.
Proactive monitoring
We monitor your Microsoft environment in real time: Secure Score, Azure alerts, M365 service health, certificate expiry. We act before the incident occurs. Fewer emergencies, more peace of mind.
Monthly reporting
A monthly review of your support activity: ticket volume, resolution times, recurring incidents, recommendations. You have a clear picture of your Microsoft IT health and areas for improvement.
How does it work?
- 01
Subscription
We discuss your environment, your average incident volume and your SLA expectations. We propose a contract adapted to the size of your IT system and the number of users.
- 02
Onboarding
We document your Microsoft environment, configure monitoring access, integrate your ticketing tools and brief our team on your context. Full onboarding completed within 5 days.
- 03
Daily support
Your users and administrators submit their incidents. Our team handles them according to the defined SLA, with systematic communication at each resolution step.
- 04
Reporting
Each month, you receive a full review: performance indicators, major incidents, trends and recommendations. We anticipate future needs and adjust the service with you.
Microsoft solutions covered by our support
Microsoft 365
Teams, SharePoint, Exchange, OneDrive — the full collaborative suite.
Microsoft Azure
Cloud infrastructure, security, backup and disaster recovery.
Power Platform
Power BI, Power Apps, Power Automate — data, applications, automation.
Microsoft Security
Microsoft Defender, Intune, Conditional Access, compliance and identity management.
Client feedback
« Since we outsourced our Microsoft support to Air Cloud, our tickets are resolved in under 2 hours on average. Our sales team no longer loses half a morning when Outlook or Teams has an issue. And the monthly report helps us identify useful training. »
Frequently asked questions about Microsoft support
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