Dynamics 365 Solution

Dynamics 365:
a cloud ERP and CRM that connects your entire business

Business Central, Sales, Customer Service — unify your finances, sales and customer service in a single platform, natively integrated with Microsoft 365 and Power BI.

Features

What Dynamics 365 changes for you

Unified financial management

Business Central centralises accounting, cash flow, invoicing and budgeting in a single tool. Journal entries are generated automatically from purchases and sales.

Real-time sales pipeline

Dynamics 365 Sales displays your opportunities, forecasts and conversion rates in continuously updated dashboards. Your sales managers make decisions based on numbers, not gut feelings.

Structured customer service

Dynamics 365 Customer Service organises requests into tickets, measures resolution times and builds a knowledge base. Your agents respond faster and more consistently.

Native M365 and Power BI integration

Dynamics 365 integrates with Outlook (emails and appointments linked to customer records), Excel (direct data export and editing) and Power BI (automatic reports on your management data).

Scalable cloud platform

Dynamics 365 is 100% cloud. Automatic updates, access from any device, progressive scaling. Your ERP grows with your business.

Built-in AI with Copilot

Copilot in Dynamics 365 summarises customer interactions, drafts support responses, generates sales forecasts and suggests actions. AI accelerates your teams' work without replacing their expertise.

The challenge

Are your management tools not talking to each other?

  • Your accounting is on one application, your CRM on another, your quotes in Excel — manual re-entry is a daily task
  • Your sales reps have no visibility into customer history because data is scattered across emails and shared files
  • Creating financial reports takes days because you need to consolidate data from 3 or 4 different systems
  • Your current management software (Sage, EBP, Cegid) is no longer maintained or no longer meets your growth needs

The Air Cloud approach to Dynamics 365

We do not just deploy an ERP. We structure your business processes so your company gains in efficiency.

Right-sized at the right price

We analyse your real needs before recommending modules. No unnecessary licences, no features nobody uses. We help you choose between Business Central Essentials and Premium based on your activity to optimise your investment.

Your teams trained on their own tools

An ERP is only useful if your teams use it every day. We train your accountants, sales reps and support agents on their own business scenarios. The result: fast adoption and lasting autonomy.

A certified integrator for all of Dynamics 365

We cover Business Central, Sales and Customer Service. A single partner for deployment, customisation, training and support. No subcontracting between modules.

Customer story
« We had been using Sage for 15 years and wasting a huge amount of time re-entering data between accounting and sales. Switching to Business Central changed everything: it is all connected, our Power BI reports generate themselves and our teams were trained in 3 weeks. »
Philippe R.Chief Executive Officer, Distribution SME — 45 employees
FAQ

Frequently asked questions about Dynamics 365

Ready to unify your business management with Dynamics 365?

Free audit — Guided deployment — Team training