Dynamics 365 Sales

Dynamics 365 Sales:
the intelligent CRM for your sales teams

Visual pipeline, AI-powered lead scoring, native Outlook and Teams integration, real-time sales forecasting — your sales reps spend less time in the CRM and more time selling.

Features

What Dynamics 365 Sales changes for your sales teams

Visual sales pipeline

Visualise all your active opportunities by stage, by sales rep and by projected close date. Drag and drop to move an opportunity through the pipeline. Your sales managers get an instant view of pipeline health.

AI-powered lead scoring

Copilot analyses your incoming leads and ranks them by conversion probability. Your sales reps focus their energy on the hottest prospects, not on those who will never convert.

Native Outlook and Teams integration

Every email, appointment and Teams call is automatically linked to the prospect record in the CRM. Your sales reps work in Outlook and Sales updates itself. Zero duplicate entry.

Real-time sales forecasting

The forecasting module consolidates your sales reps' estimates and compares them against historical trends. Your managers have reliable figures to anticipate resources and quarterly targets.

Sales dashboards

Pre-configured reports measure conversion rate, average sales cycle length, average deal size and performance per sales rep. Share dashboards with your management team in one click.

Copilot for selling

Copilot writes personalised prospecting emails, summarises conversation threads, suggests next actions and generates automatic meeting summaries. Your sales reps gain an hour per day.

The challenge

Are your sales reps working without a CRM or with Excel?

  • Your sales reps manage their pipeline in Excel or in their heads — it is impossible to know where deals stand without sending them an email or calling them
  • Your pipeline is opaque: nobody knows how many opportunities are genuinely qualified, or what the quarter can realistically deliver
  • Follow-ups fall through the cracks due to lack of a system: a hot prospect is not contacted in time, and the competition closes the deal instead
  • Customer data is scattered across Outlook, Excel files and personal notes — every sales rep has their own method and nothing is shared

The Air Cloud approach to Dynamics 365 Sales

A CRM is only useful if it is adopted. We deploy Sales around your business processes and train your sales reps on their own scenarios.

A conversion rate that improves

We configure pipeline stages to match your real sales cycle, activate AI scoring on your existing lead sources and set up follow-up alerts. Our clients see a 15 to 30% improvement in their conversion rate in the 6 months following deployment.

Your sales reps master their CRM

We train your teams on their own scenarios: logging an opportunity, following up a prospect, preparing a meeting with Copilot, updating the pipeline. After training, your sales reps no longer need help with daily tasks.

Business Central and M365 integration included

We connect Dynamics 365 Sales to Business Central so that quotes automatically become orders and invoices. We integrate Teams for calls and meetings. A single partner for your CRM, your ERP and the entire Microsoft 365 suite.

Customer story
« We had tried to implement a CRM twice before calling on Air Cloud. Both times, the tool was abandoned after three months. With Dynamics 365 Sales, the Outlook integration changed everything: the sales reps do not feel like they are using a CRM — everything fills in by itself. The pipeline is finally reliable and our quarterly forecasts have become credible. »
Marc D.Sales Director, Manufacturing SME — 80 employees
FAQ

Frequently asked questions about Dynamics 365 Sales

Ready to give your sales reps a CRM they will actually use?

Personalised demo — Guided deployment — Team training