Microsoft Copilot Studio

Build your custom AI agents with Microsoft Copilot Studio

HR assistants, IT agents, intelligent FAQ, customer support — Copilot Studio lets your teams build AI agents connected to your internal data, without writing a single line of code. We guide you from scoping to go-live.

Features

What Copilot Studio makes possible for your business

No-code agent creation

Design complete AI agents through an intuitive visual interface. Your business teams define conversation flows, data sources and actions — without involving your developers.

Connection to your internal data

Copilot Studio connects natively to SharePoint, Dataverse, your websites and your internal APIs. Your agents respond with up-to-date information from your own sources, not a generic model.

Multi-channel deployment

Publish your agents on Microsoft Teams, your website, WhatsApp or your SharePoint portal. Your staff and customers access the assistant from the channel they already use.

Integrated GPT-4 generative AI

Copilot Studio leverages GPT-4 capabilities for natural and contextualised conversations. Your agents understand free-text questions and deliver precise, coherent answers.

Multi-source orchestration

An agent can query multiple sources simultaneously: your SharePoint knowledge base, your CRM, your internal FAQs and third-party APIs. The aggregated response is delivered in a single, coherent interaction.

Analytics and continuous improvement

Analyse conversations, identify unanswered questions and measure satisfaction rates. Every data point helps you improve your agent and extend its capabilities over time.

The challenge

Is your internal support team overwhelmed by repetitive questions?

  • Your IT or HR support team answers the same questions every day: password resets, leave balances, internal procedures — dozens of repetitive tickets that tie up experts on low-value tasks
  • Your static FAQs on SharePoint or your intranet are never consulted — staff prefer to send an email or call directly, because finding information takes too long
  • Onboarding new employees takes weeks: they have no single entry point to find procedures, contacts and tools — they constantly interrupt their colleagues
  • Your internal data is rich and structured, but nobody exploits it — information sits in SharePoint, in your CRM, in Excel files, with no easy way to access it in real time

The Air Cloud approach to Copilot Studio

An AI agent is only useful if it responds well and people trust it. We build with you, not for you.

Measurable reduction in ticket volume

Our clients see a 40 to 60% reduction in first-level support tickets within the first 3 months after deploying a Copilot Studio agent. We measure deflection rates, resolution time and user satisfaction to demonstrate return on investment.

Your business teams manage their own agents

We train your HR, IT or sales managers to create and evolve their agents without technical dependency. Once the architecture is in place, your teams add topics, update responses and publish new versions with complete autonomy.

AI architecture and data governance

We do not connect an agent to your data without first auditing access rights, your SharePoint structure and your security policies. Your agent responds to the right people, with the right information — in compliance with your Microsoft 365 governance.

Client story
« We were spending 2 hours a day answering the same HR questions on Teams. Air Cloud deployed a Copilot Studio agent connected to our SharePoint in 3 weeks. Today, 70% of HR questions are handled automatically. My team focuses on the genuinely complex cases. »
Marie-Claire D.HR Director, Industrial Group — 420 employees
FAQ

Frequently asked questions about Microsoft Copilot Studio

Ready to deploy your first enterprise AI agent?

Free scoping session — Guided deployment — Training for your business teams