No-code chatbots
Design your conversational agents in an intuitive graphical interface, without writing a single line of code. Define topics, conversation flows and automated responses in a matter of hours, not weeks.
What Copilot Studio changes for your organisation
Built-in generative AI
Copilot Studio natively integrates Microsoft's generative AI (GPT-4). Your chatbot can answer open-ended questions by drawing on your internal documents (SharePoint, OneDrive) without needing to manually programme each response.
Multi-channel deployment
Publish your chatbot on Microsoft Teams, your website, your SharePoint portal or WhatsApp Business in just a few clicks. One chatbot, multiple channels, a consistent experience for your users.
Database connections
Connect your chatbot to your business systems via Power Automate: ERP, CRM, HR database, product catalogue. The chatbot queries your data in real time to provide precise and personalised answers.
Human agent escalation
When the question exceeds the chatbot's capabilities, the conversation is automatically transferred to a human agent via Teams or your ticketing tool. The conversation context is preserved — the agent picks up exactly where the chatbot left off.
Analytics and continuous improvement
Track your chatbot's performance from an integrated dashboard: resolution rate, unanswered questions, conversation volume, user satisfaction. Identify gaps and continuously improve your chatbot.
Is your IT and HR support overwhelmed by repetitive questions?
- Your IT team answers the same questions every day: how to reset a password, how to access the VPN, how to configure Outlook — tasks that tie up your technicians on low-value requests
- Your employees ask the same HR questions all day long: remaining leave days, expense claim procedure, health insurance contacts — your HR team spends hours answering emails that could be handled automatically
- Your employees have no way to find a quick answer outside of support hours — they wait until the next morning for a question that could have been resolved in two minutes
- Your helpline or customer support is overwhelmed with simple questions that could be handled in self-service, while complex cases wait
The Air Cloud approach to your chatbots
A well-configured chatbot is not a gimmick — it is an employee available 24/7 that reduces your team's workload and improves your users' experience.
Measurable reduction in ticket volume
We size your chatbot on the topics that generate the most repetitive tickets in your IT or HR support. Our clients observe an average reduction of 30 to 50% in level-1 ticket volume within the first 3 months. Less noise in your service desk, more time for strategic projects.
Your teams manage their chatbot internally
We train your business leads on the Copilot Studio interface: creating new topics, modifying flows, analysing reports. Your chatbot evolves with your needs without depending on an agency or a developer. You are self-sufficient on content, we remain available for architecture.
Native integration in the Microsoft ecosystem
Copilot Studio integrates directly with Teams, SharePoint, Power Automate and your Microsoft 365 data. We leverage native connections to avoid costly custom developments and ensure a user experience consistent with the rest of your work environment.
Our services for Copilot Studio
Power Platform Pack
The Power Platform Pack includes the deployment of Copilot Studio, the creation of your first conversational agents and connection to your business systems via Power Automate. We deliver an operational chatbot tailored to your priority use cases.
→ Discover the Power Platform PackPower Platform Training
Train your teams on Copilot Studio: topic creation, flow management, data connection, report analysis. Your leads become self-sufficient to evolve your chatbots internally.
→ View the training programmeCopilot Studio
Discover the complete Microsoft Copilot Studio platform and its AI agent capabilities for your entire organisation.
→ Discover Copilot StudioCustomer story
« We were receiving 80 tickets a week for basic questions: passwords, VPN access, HR procedures. Air Cloud deployed a Teams chatbot in 3 weeks. Today, 45% of those requests are handled automatically. Our technicians can finally focus on real problems. »